SHIPPING AND RETURNS
Domestic Shipping cost are € 5.
Free on all orders above €200.
International Shipping cost will be calculated at checkout.
Free on all orders above € 250.
Please note that international shipments may be subject to additional fees and customs taxes for which we are not responsible.
In addition, we don’t carry any responsibility for any delays that might occur due to customs.
You can return your items in original condition within 15 calendar days after delivery. The items can either be shipped back to us or returned back to our studio.
The shipment costs will be covered by the customer.
If you wish to return your items simply log in to your KAPEN account and select the item you wish to return. Should you need assistance with your return please send us an email at email@example.com.
All items must be in perfect condition and maintain their original labels.
The refund will be made in the same way in which the payment was made.
If you’re around you can always stop by the studio to return or exchange an item. It’s for free and we will give you a ride :)
If you wish to exchange an item you must first return the item and place a new order. If you wish to exchange an item due to size, the shipping costs of the returned item will be reimbursed once the item has been received and reviewed that it is in perfect condition.